Shipping Policies

. Shipping costs
€3.50 for orders weighing less than 500g (Mainland Portugal). €5.90 for orders weighing more than 500g (Mainland Portugal). Islands, Europe and rest of the world - Currently unavailable.

. In-store collection
When completing your purchase in the online store, you can select the "Collect in store" option. With this service, you can go to our physical store, located at Rua da Bainharia, nº135, 4050-084, Porto, next to the Porto Cathedral and São Bento station, to collect your order. After your purchase, you will be notified, via email, that your order is ready for collection.

. Payment methods
Paypal and Apple Pay
Credit Card: Visa or MasterCard.

. Order confirmation
After completing your order, you will receive an email confirming your purchase and the transaction made, which you should save.
The order will only be processed after confirmation of the transaction by Domus Arte.

. Delivery complaints
If you wish to make a complaint regarding the delivery or the package, you must contact CTT directly, providing supporting photographs.

. Delivery and shipping times
Deliveries are processed within 72 hours after payment confirmation. Once shipped, they will take a maximum of two business days to arrive.

. Order tracking
All our orders are sent by registered mail via CTT.
Once delivered to the carrier, we notify the customer via email that the order has been shipped. You can track your order using the code you will receive in that email.
To clarify any doubts, please contact us via email at info@domusarteporto.com.

November 2020